Altera Launches mySupport Web-Based Technical Support System
On-Line Support System Enhances Quality and Level of Support Offered by Altera
SAN JOSE, Calif.--(BUSINESS WIRE)--Nov. 1, 2001--Altera
Corporation (Nasdaq:ALTR - news) customers can now submit, update and track
their service requests on-line with mySupport, a web-based technical
support system accessible via the Altera web site that is seamlessly
integrated with the Altera Customer Applications technical support
center, providing its customers with round-the-clock access to
technical support, the programmable logic device (PLD) company said
today.
"With mySupport, system designers using Altera devices,
intellectual property, and design software for
system-on-a-programmable-chip (SOPC) applications can create, update,
and track service requests at their convenience, 24 hours a day, 7
days a week," said Gary Sugita, Altera's senior director of Customer
Applications.
In addition, customers can log on to mySupport and update an open
service request as they work through an issue. They can attach design
files for easier diagnosis by an Altera applications engineer and
receive immediate notification when their service request is updated.
In turn, Applications Engineers are also immediately notified when a
customer updates a service request. Customers can also track through
mySupport service requests that were placed over the phone with the
technical support center.
"By seamlessly integrating mySupport with the Customer
Applications call center, Altera's customer relationship management
system reflects our total commitment to customers," said Craig
Leclair, senior director of Online Marketing at Altera. "Reliable and
innovative support tools allow our customers to make the most of the
time-to-market advantages that our products inherently offer."
Altera customers can register for mySupport at
http://www.altera.com/mysupport.
About Altera
Altera Corporation, The Programmable Solutions Company®, was
founded in 1983 and is a leading supplier of programmable logic
devices (PLDs). Altera's CMOS-based PLDs are user-programmable
semiconductor chips that enhance flexibility and reduce time-to-market
for companies in the communications, computer peripheral, and
industrial markets. By using high performance devices, software
development tools, and sophisticated intellectual property cores,
system-on-a-programmable-chip (SOPC) solutions can be created with
embedded processors, memory, and other complex logic together on a
single PLD. Altera common stock is traded on The Nasdaq Stock Market
under the symbol ALTR. More information on Altera is available on the
Internet at http://www.altera.com.
Note to Editors: Altera, The Programmable Solutions Company, the
stylized Altera logo, specific device designations and all other words
that are identified as trademarks and/or service marks are, unless
noted otherwise, the trademarks and service marks of Altera
Corporation in the U.S. and other countries. All other product or
service names are the property of their respective holders.
Contact:
Altera Corporation
Bruce Fienberg, 408/544-6866
bfienber@altera.com
or
PR21
Susannah Stanford, 415/369-8105
susannah.stanford@pr21.com
